Metro PCS: Actually I have attemped to contact a service r...
A Metro PCS customer review by GetHuman user ~David from October 29th, 2017
Background on ~David's case
GetHuman: ~David - can you tell our other Metro PCS customers when your case took place?
~David: Yes I can. It was afternoon, on October 20th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~David a list of common Metro PCS problems)
~David: "Device Support" was why I was trying to call.
~David's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David: Actually I have attemped to contact a service rep on at leat * occasions. Only two attempts were successful. However, both reps were unable to correct the problem. In fact, thay admitted that there are no weekly or monthly meeting to gather feedback from the field, and no one evaluates customer call patterns. Further, there is no direct communication from the field to management.**There business model appears to be deliberate. That is, after going public, PCS worked out a deal to rent bandwidth from Versions network. At this time, PCS is signing new customers that have left former services such as Sprint and Att. There no contract plan is actractive, but as a corporatiion PCS is operating on thin margins and is still loosing money. Currently, for for every frustrated customer that PCS looses, ten more new customers are signing up for their service. So you see, PCS really does not care how poor their customer service is. In fact, the fewer phone reps they hire, the more profitable the c
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~David: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~David: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~David: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David taken from his Metro PCS customer service problem that occurred on October 20th, 2017.