Metro PCS: After calling a dozen times, a CSR transfer me...
A Metro PCS customer review by GetHuman user ~Jantezana from November 18th, 2017
Background on ~Jantezana's case
GetHuman: ~Jantezana - can you tell our other Metro PCS customers when your case took place?
~Jantezana: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Jantezana a list of common Metro PCS problems)
~Jantezana: "Payment Arrangement" was why I was trying to call.
~Jantezana's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jantezana: After calling a dozen times, a CSR transfer me to Billing Dept who in time, transfer me again to CSR to review why I had my service suspended. THen, we found out there was a problem with the website, the payment did not go through the first time or with the CSR. Rigo,ID *****, was able to give me good support with a great initiative from his side. He understood my situation. Seriously, MPCS has a very horrible system of CSR -not the people- but the system only goes to machines once and again. You have to make a research to find the good CSR ones.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Jantezana: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jantezana: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Jantezana: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Jantezana: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jantezana taken from his Metro PCS customer service problem that occurred on November 12th, 2017.