Metro PCS: I tried to change my plan and was asking questi...
A Metro PCS customer review by GetHuman user GetHuman-301866 from October 29th, 2017
Background on GetHuman-301866's case
GetHuman: GetHuman-301866 - can you tell our other Metro PCS customers when your case took place?
GetHuman-301866: Sure. It was morning, on October 24th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-301866 a list of common Metro PCS problems)
GetHuman-301866: "Billing" was why I was trying to call.
GetHuman-301866's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-301866: I tried to change my plan and was asking questions about a more expensive plan but the agent either had no clue as to what I was asking him or there was a language barrier being that this call center was in another country. They lost a customer because of this transaction.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-301866: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-301866: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-301866: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-301866: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-301866 taken from his Metro PCS customer service problem that occurred on October 24th, 2017.