Metro PCS: Truly, this company is staffed by incompetent f...
A Metro PCS customer review by GetHuman user ~Dr.Terrance Quincy Jones from November 22nd, 2017
Background on ~Dr.Terrance Quincy Jones's case
GetHuman: ~Dr.Terrance Quincy Jones - can you tell our other Metro PCS customers when your case took place?
~Dr.Terrance Quincy Jones: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr.Terrance Quincy Jones a list of common Metro PCS problems)
~Dr.Terrance Quincy Jones: "Account Restricted" was why I was trying to call.
~Dr.Terrance Quincy Jones's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr.Terrance Quincy Jones: Truly, this company is staffed by incompetent fools both in the stores and on the phones. I would not wish this sort of treatment to my worst enemies.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Dr.Terrance Quincy Jones: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr.Terrance Quincy Jones: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Dr.Terrance Quincy Jones: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Dr.Terrance Quincy Jones: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr.Terrance Quincy Jones taken from his Metro PCS customer service problem that occurred on November 13th, 2017.