Michael Kors: For Christmas this year, my siblings and I want...
A Michael Kors customer review by GetHuman user GetHuman-436949 from November 25th, 2017
Background on GetHuman-436949's case
GetHuman: GetHuman-436949 - can you tell our other Michael Kors customers when your case took place?
GetHuman-436949: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Michael Kors, and if so, how?
GetHuman: And which of these common Michael Kors customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-436949 a list of common Michael Kors problems)
GetHuman-436949: "Change order" was why I was trying to call.
GetHuman-436949's review of Michael Kors customer service
GetHuman: So how would you sum up your experience for GetHuman's Michael Kors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-436949: For Christmas this year, my siblings and I wanted to buy my mom winter boots. I was looking into Uggs or the Michael Kors winter tall boots. Since my mom loves Michael Kors, I thought she would love the MK boots. I looked on-line and saw the boots on sale at Macy's. I also saw it on sale at MichaelKors.com **I decided to order it directly at Michael Kors. Christmas was here and we where super excited to see our mom open her gift.*She LOVES them! But unfortunately it is too small. She is a *.***... so I thought the * were the right size. I told my mom that I would exchange it for her and get size *. **I did not want to deal with mailing back hassle, so I went to Michael Kors store (Fashion Show Mall in Las Vegas) Spoke to a couple of sales girls and then * managers... they then told me that they do not carry the boots and that they cannot return it for me because they were on sale. I asked, can you just give me a store credit and I'll have my mom pick out something out herself.
GetHuman: Let's quantify your experience contacting Michael Kors. On a scale of 1 to 5, how easy is it go get help on a Michael Kors problem?
GetHuman-436949: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-436949: I'd give them a three out of five on communication.
GetHuman: And what about Michael Kors's ability to quickly and effectively address your problem?
GetHuman-436949: For that I would say four out of five.
GetHuman: And finally- any advice for other Michael Kors customers?
GetHuman-436949: Call them early in the day or late. Don't forget any personal or account information you might need for Michael Kors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-436949 taken from his Michael Kors customer service problem that occurred on November 21st, 2017.