Michael Kors: It took a over a week and a half to get a respo...
A Michael Kors customer review by GetHuman user ~Isola from November 17th, 2017
Background on ~Isola's case
GetHuman: ~Isola - can you tell our other Michael Kors customers when your case took place?
~Isola: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Michael Kors, and if so, how?
GetHuman: And which of these common Michael Kors customer issues best describes the reason you wanted to talk to them?
(Shows ~Isola a list of common Michael Kors problems)
~Isola: "Change order" was why I was trying to call.
~Isola's review of Michael Kors customer service
GetHuman: So how would you sum up your experience for GetHuman's Michael Kors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Isola: It took a over a week and a half to get a response to my e-mail, but when I finaly got a response it all happened very fast. A new lock for my Hamilton bag was in the mail the same day. **Service * excelent*Wating time * poor
GetHuman: Let's quantify your experience contacting Michael Kors. On a scale of 1 to 5, how easy is it go get help on a Michael Kors problem?
~Isola: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Isola: I'd give them a one out of five on communication.
GetHuman: And what about Michael Kors's ability to quickly and effectively address your problem?
~Isola: For that I would say two out of five.
GetHuman: And finally- any advice for other Michael Kors customers?
~Isola: Call them early in the day or late. Don't forget any personal or account information you might need for Michael Kors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Isola taken from his Michael Kors customer service problem that occurred on November 10th, 2017.