Michael Kors: The woman couldn't help me. She just gave me th...
A Michael Kors customer review by GetHuman user ~Dissappointed in MN from November 13th, 2017
Background on ~Dissappointed in MN's case
GetHuman: ~Dissappointed in MN - can you tell our other Michael Kors customers when your case took place?
~Dissappointed in MN: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Michael Kors, and if so, how?
GetHuman: And which of these common Michael Kors customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissappointed in MN a list of common Michael Kors problems)
~Dissappointed in MN: "Warranty claim" was why I was trying to call.
~Dissappointed in MN's review of Michael Kors customer service
GetHuman: So how would you sum up your experience for GetHuman's Michael Kors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissappointed in MN: The woman couldn't help me. She just gave me the CS phone number and email. "The handbag department handles all warranty issues." When asked if I could return it to a store, she said that stores return policies differ depending on the agreement with MK. I told her I bought it from a MK botique, but she re-directed and said I need to direct my questions to the handbag department. She was not very willing to help.
GetHuman: Let's quantify your experience contacting Michael Kors. On a scale of 1 to 5, how easy is it go get help on a Michael Kors problem?
~Dissappointed in MN: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissappointed in MN: I'd give them a five out of five on communication.
GetHuman: And what about Michael Kors's ability to quickly and effectively address your problem?
~Dissappointed in MN: For that I would say four out of five.
GetHuman: And finally- any advice for other Michael Kors customers?
~Dissappointed in MN: Call them early in the day or late. Don't forget any personal or account information you might need for Michael Kors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissappointed in MN taken from his Michael Kors customer service problem that occurred on November 4th, 2017.