Microsoft - Tech Support: I kept pressing * until it got a rep. This was...
A Microsoft - Tech Support customer review by GetHuman user ~MaggieLeeMcQueen from November 27th, 2017
Background on ~MaggieLeeMcQueen's case
GetHuman: ~MaggieLeeMcQueen - can you tell our other Microsoft - Tech Support customers when your case took place?
~MaggieLeeMcQueen: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~MaggieLeeMcQueen a list of common Microsoft - Tech Support problems)
~MaggieLeeMcQueen: "Refund or Suspicious Charges" was why I was trying to call.
~MaggieLeeMcQueen's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MaggieLeeMcQueen: I kept pressing * until it got a rep. This was * something Saturday evening. I needed transactions canceled and hundreds refunded. There was no problem. I was on hold over ** min while it was processed, tho. I'm not good w accents even tho I'm told I have a slight *. I was on the phone a total of ** minutes, but that's just because I had trouble accessing my accounts' passwords online, and that was the bulk of the call.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~MaggieLeeMcQueen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MaggieLeeMcQueen: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~MaggieLeeMcQueen: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~MaggieLeeMcQueen: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MaggieLeeMcQueen taken from his Microsoft - Tech Support customer service problem that occurred on November 21st, 2017.