Microsoft - Tech Support: I waited for ** minutes to get a hold on a real...
A Microsoft - Tech Support customer review by GetHuman user ~Edward from November 28th, 2017
Background on ~Edward's case
GetHuman: ~Edward - can you tell our other Microsoft - Tech Support customers when your case took place?
~Edward: Yup. It was morning, on November 26th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Edward a list of common Microsoft - Tech Support problems)
~Edward: "Refund or Suspicious Charges" was why I was trying to call.
~Edward's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Edward: I waited for ** minutes to get a hold on a real representative. When I finally got someone to talk to I could not even understand their thick accent. I was put on hold again after I told them my problem, and was transferred to another representative. This representative did not know how to solve my problem, and told me to visit the Microsoft website for help.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Edward: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Edward: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Edward: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Edward: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Edward taken from his Microsoft - Tech Support customer service problem that occurred on November 26th, 2017.