Microsoft - Tech Support: I was hung up on * times from Derrick and a gir...
A Microsoft - Tech Support customer review by GetHuman user GetHuman-350746 from November 28th, 2017
Background on GetHuman-350746's case
GetHuman: GetHuman-350746 - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-350746: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350746 a list of common Microsoft - Tech Support problems)
GetHuman-350746: "Update Account Information" was why I was trying to call.
GetHuman-350746's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350746: I was hung up on * times from Derrick and a girl-Nicoe* HAD TO CALL BACK * or * times. On last call, I want those * people who hung up,Derrick and Nicole, heir jobs cause they don't know their jobs, those *, u don't have to know your jobs so they hung up* the next call, the woman said I have to call the Techical rep, the woman said she's not techical reps which is I called, got transferred. She didn't sound happy and could only give me a little info so she didn't want to deal & worst, transferring me without telling me & I knew right away,she put me thru an OUT OF BOUND, Phillipines. I asked a question, no reply, repeated a few times more & when I asked him a question, silence so I kept saying HELLO * or * times then he responded and didn't give me an answer -- he repeated the same thing again. I asked if he was in the Technical Rep, he said yes so I asked why didn't speak, silence. I said why are you not answering my questions, he doesn't know everything so I told him, wow I can use a
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-350746: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350746: I'd give them a two out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-350746: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-350746: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350746 taken from his Microsoft - Tech Support customer service problem that occurred on November 19th, 2017.