Microsoft - Tech Support: I was unable to verify my old account because I...

A Microsoft - Tech Support customer review by GetHuman user ~Jenn from November 24th, 2017

Background on ~Jenn's case

GetHuman: ~Jenn - can you tell our other Microsoft - Tech Support customers when your case took place?
~Jenn: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Jenn: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Jenn a list of common Microsoft - Tech Support problems)
~Jenn: "Update Account Information" was why I was trying to call.

~Jenn's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jenn: I was unable to verify my old account because I no longer have access to the email I used at the time, but the verification process just kept sending me in circles. When I called, the automated menu frustrating, but I asked for billing, as opposed to password assistance (which I did the first time and was told to hang up and continue online doing what I had been doing for the last day and getting no where with). I only waited a minute to speak to a human, Angel, and she was very helpful. Unlike most people I talk to from electronic*software companies, she spoke clear English and was easy to understand. She quickly guided me through the process of expediting my request and gathered all info she could to help from her end. The call lasted about ** minutes total and I am no waiting to hear back from the expedition department via email.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Jenn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jenn: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Jenn: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Jenn: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jenn taken from his Microsoft - Tech Support customer service problem that occurred on November 18th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Jenn's Microsoft - Tech Support Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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