Microsoft - Tech Support: I would give the payment process no stars if I...

A Microsoft - Tech Support customer review by GetHuman user ~Mel from November 19th, 2017

Background on ~Mel's case

GetHuman: ~Mel - can you tell our other Microsoft - Tech Support customers when your case took place?
~Mel: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Mel: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Mel a list of common Microsoft - Tech Support problems)
~Mel: "Recover Account" was why I was trying to call.

~Mel's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mel: I would give the payment process no stars if I could. There are several reasons which I will now state. *-First off, the main reason I am so dissatisfied is once you put any card information on your Microsoft account it is on there for the rest of all eternity. You do not have the option of removing it by any means on your own, so now your bank account information is online. Now I have had problems with having my card saved online like this before, so maybe it makes me more angry than most, but the fact that there is not even an option to take the information off makes me highly dissatisfied. *-The second reason I am upset about this is I called Microsoft because I needed to buy a charger for my surface, so knowing that I could not remove my husbands card from the account I did not want to add mine to make the purchase. So I called and explained to a Microsoft support person that I needed to make a purchase on the account with my card but I would only do so if they agreed to remove my
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Mel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mel: I'd give them a two out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Mel: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Mel: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mel taken from his Microsoft - Tech Support customer service problem that occurred on November 18th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Mel's Microsoft - Tech Support Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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