Microsoft - Tech Support: My Microsoft Office stopped working after a har...
A Microsoft - Tech Support customer review by GetHuman user ~Rob from November 19th, 2017
Background on ~Rob's case
GetHuman: ~Rob - can you tell our other Microsoft - Tech Support customers when your case took place?
~Rob: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob a list of common Microsoft - Tech Support problems)
~Rob: "Update Account Information" was why I was trying to call.
~Rob's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob: My Microsoft Office stopped working after a hard drive upgrade. It required me to reactivate the program. I entered the product key, and it failed to activate, so I contacted customer support to get help.* *I was constantly transferred between * different online support chats, then to the phone, where I spent an hour and a half, totaling over * hours. They could not retrieve my product key, as they did not keep my file in the system. Following the * hours with tech support, I searched through my house for the CDs and eventually find them. **I am not complaining about the fact that I needed the CDs to activate the program, I am unhappy that I needed to be on the phone for over an hour and transferred about * times before someone told me that my only choice was to find the DVDs. Twice they sent me to the awful product reactivation service only to send me back to the Office for Mac line twice, not to mention being sent again to the phone store, and back again to the Office for Mac line.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Rob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Rob: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Rob: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob taken from his Microsoft - Tech Support customer service problem that occurred on November 12th, 2017.