Microsoft - Tech Support: None of your options for rating the service app...
A Microsoft - Tech Support customer review by GetHuman user ~DebK from November 26th, 2017
Background on ~DebK's case
GetHuman: ~DebK - can you tell our other Microsoft - Tech Support customers when your case took place?
~DebK: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~DebK a list of common Microsoft - Tech Support problems)
~DebK: "Account issues" was why I was trying to call.
~DebK's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DebK: None of your options for rating the service applied to me. When I called the first time, I was given grossly incorrect information. The *nd time, I was transferred to the Office for Mac team, which helped me. When you call the Microsoft number, you HAVE to say 'representative' over and over to get a person. Just keep repeating it. If your Microsoft program is on a Mac, DON'T let them refer you to Apple for help.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~DebK: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DebK: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~DebK: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~DebK: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DebK taken from his Microsoft - Tech Support customer service problem that occurred on November 16th, 2017.