Microsoft - Tech Support: Know-nothings
A Microsoft - Tech Support customer review by GetHuman user GetHuman-muffy from December 1st, 2017
Background on GetHuman-muffy's case
GetHuman: GetHuman-muffy - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-muffy: Yes I can. It was middle of the night, on November 29th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-muffy a list of common Microsoft - Tech Support problems)
GetHuman-muffy: "Account issues" was why I was trying to call.
GetHuman-muffy's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-muffy: One of their techs almost deleted ** years of research, lucky I was at the computer. Another deleted my Bing bar--guess he doesn't know it's their product. Then, he tried to sell me some $*** product.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-muffy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-muffy: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-muffy: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-muffy: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-muffy taken from his Microsoft - Tech Support customer service problem that occurred on November 29th, 2017.