Microsoft - Tech Support: The young lady that helped me led this ** yr ol...

A Microsoft - Tech Support customer review by GetHuman user ~dbuck42 from November 25th, 2017

Background on ~dbuck42's case

GetHuman: ~dbuck42 - can you tell our other Microsoft - Tech Support customers when your case took place?
~dbuck42: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~dbuck42: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~dbuck42 a list of common Microsoft - Tech Support problems)
~dbuck42: "Recover Account" was why I was trying to call.

~dbuck42's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dbuck42: The young lady that helped me led this ** yr old thru the process of recovering my MS Office*Home that had been wiped of my computer. Her directions were so good that even thru a brief power outage I was able to get my MSoffice back on my computer. I didn't catch her name but she was and excellent rep for Microsoft!!!!
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~dbuck42: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dbuck42: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~dbuck42: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~dbuck42: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dbuck42 taken from his Microsoft - Tech Support customer service problem that occurred on November 18th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~dbuck42's Microsoft - Tech Support Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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