Microsoft - Tech Support: saying "representative" was not recognized and...
A Microsoft - Tech Support customer review by GetHuman user ~Brian s. from November 27th, 2017
Background on ~Brian s.'s case
GetHuman: ~Brian s. - can you tell our other Microsoft - Tech Support customers when your case took place?
~Brian s.: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Brian s. a list of common Microsoft - Tech Support problems)
~Brian s.: "Update Account Information" was why I was trying to call.
~Brian s.'s review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brian s.: saying "representative" was not recognized and didn't offer the call-back option when I listened to all the prompts
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Brian s.: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brian s.: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Brian s.: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Brian s.: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brian s. taken from his Microsoft - Tech Support customer service problem that occurred on November 24th, 2017.