Microsoft - Tech Support: Where to start! Twice in the last month ive had...

A Microsoft - Tech Support customer review by GetHuman user ~Eking from November 21st, 2017

Background on ~Eking's case

GetHuman: ~Eking - can you tell our other Microsoft - Tech Support customers when your case took place?
~Eking: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Eking: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Eking a list of common Microsoft - Tech Support problems)
~Eking: "Account issues" was why I was trying to call.

~Eking's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eking: Where to start! Twice in the last month ive had problems with my email accounts. One was hacked for reasons i don't know, but for some reason it took numerous attempts talking with their live support to get my account unlocked and returned to me. THis was over a period of * weeks which is a long time considering its linked to sensitive information. *And when i asked about problems with my sent box. the first response i get is 'is your account a paid account'. Well your in for a **** storm if you don't give them money to help, seems they don't make enough already. I strongly recommend that you do not use any Microsoft created mailing services as the support they give is minimal.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Eking: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eking: I'd give them a two out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Eking: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Eking: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eking taken from his Microsoft - Tech Support customer service problem that occurred on November 17th, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Eking's Microsoft - Tech Support Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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