Microsoft - Tech Support: They only thing they wanted to do was charge me...
A Microsoft - Tech Support customer review by GetHuman user GetHuman-195033 from November 26th, 2017
Background on GetHuman-195033's case
GetHuman: GetHuman-195033 - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-195033: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-195033 a list of common Microsoft - Tech Support problems)
GetHuman-195033: "Update Account Information" was why I was trying to call.
GetHuman-195033's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-195033: They only thing they wanted to do was charge me because of their ***** up. Their patch caused me to show that my windows * was not genuine. Then they only wanted $***. to fix it. ZT support was more helpful and more polite. My next computer will be a mac.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-195033: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-195033: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-195033: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-195033: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-195033 taken from his Microsoft - Tech Support customer service problem that occurred on November 21st, 2017.