Microsoft - Windows: First call lasted ** minutes. Impossible to und...
A Microsoft - Windows customer review by GetHuman user ~arnoldn from November 26th, 2017
Background on ~arnoldn's case
GetHuman: ~arnoldn - can you tell our other Microsoft - Windows customers when your case took place?
~arnoldn: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Microsoft - Windows, and if so, how?
GetHuman: And which of these common Microsoft - Windows customer issues best describes the reason you wanted to talk to them?
(Shows ~arnoldn a list of common Microsoft - Windows problems)
~arnoldn: "Change order" was why I was trying to call.
~arnoldn's review of Microsoft - Windows customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Windows customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~arnoldn: First call lasted ** minutes. Impossible to understand what the person was saying. I had to end the call. I've been directed from one person to another for ** minutes and the person was finally unable to help and provided the address of their support site (the one that gave me the number to call).
GetHuman: Let's quantify your experience contacting Microsoft - Windows. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Windows problem?
~arnoldn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~arnoldn: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Windows's ability to quickly and effectively address your problem?
~arnoldn: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Windows customers?
~arnoldn: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Windows to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~arnoldn taken from his Microsoft - Windows customer service problem that occurred on November 19th, 2017.