Minimed: Ordered infusion sets etc., did not receive any...
A Minimed customer review by GetHuman user ~Dueren1956 from November 9th, 2017
Background on ~Dueren1956's case
GetHuman: ~Dueren1956 - can you tell our other Minimed customers when your case took place?
~Dueren1956: Yes. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Minimed, and if so, how?
GetHuman: And which of these common Minimed customer issues best describes the reason you wanted to talk to them?
(Shows ~Dueren1956 a list of common Minimed problems)
~Dueren1956: "None of those really matches why I wanted to call Minimed that day." was why I was trying to call.
~Dueren1956's review of Minimed customer service
GetHuman: So how would you sum up your experience for GetHuman's Minimed customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dueren1956: Ordered infusion sets etc., did not receive anything for * weeks, called to inquire only to find out that they want a certificate of medica necessity EACH time I order supplies. My insurance called them to tell them that was not necessary at all and that I even did not need a prescription to get supplies. Medtronic, however, insists on this and now thanks to them I am back on shots for the time being till this issue is resolved whenever that will be. Bottom line - STAY AWAY FROM MEDTRONIC!!! My next pump - in * months - will definitely NOT be a Medtronic product!!!
GetHuman: Let's quantify your experience contacting Minimed. On a scale of 1 to 5, how easy is it go get help on a Minimed problem?
~Dueren1956: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dueren1956: I'd give them a five out of five on communication.
GetHuman: And what about Minimed's ability to quickly and effectively address your problem?
~Dueren1956: For that I would say two out of five.
GetHuman: And finally- any advice for other Minimed customers?
~Dueren1956: Call them early in the day or late. Don't forget any personal or account information you might need for Minimed to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dueren1956 taken from his Minimed customer service problem that occurred on October 31st, 2017.