Moneygram: Person spoke English well, but was obviously no...
A Moneygram customer review by GetHuman user ~jpow from November 25th, 2017
Background on ~jpow's case
GetHuman: ~jpow - can you tell our other Moneygram customers when your case took place?
~jpow: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~jpow a list of common Moneygram problems)
~jpow: "Update account information" was why I was trying to call.
~jpow's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jpow: Person spoke English well, but was obviously not equipped to help. I sat for over an hour while she fumbled with an answer as to why my reference number wasn't valid. Ultimately transferred me to a "specialist" group which ended up being a busy signal. Outsourcing nightmare.
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~jpow: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jpow: I'd give them a five out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~jpow: For that I would say four out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~jpow: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jpow taken from his Moneygram customer service problem that occurred on November 16th, 2017.