Motel 6: After driving for * hours, we stopped and check...
A Motel 6 customer review by GetHuman user ~leesakio32 from November 5th, 2017
Background on ~leesakio32's case
GetHuman: ~leesakio32 - can you tell our other Motel 6 customers when your case took place?
~leesakio32: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows ~leesakio32 a list of common Motel 6 problems)
~leesakio32: "Change booking" was why I was trying to call.
~leesakio32's review of Motel 6 customer service
GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~leesakio32: After driving for * hours, we stopped and checked into the Motel * in New Cumberland, PA around ** pm. After unloading all of our belongings and then wanting to unwind and settle in, we began to notice that the room was not clean. After much further inspection, we saw that in fact it was filthy and disgusting! Popcorn all over the carpet, hidden under blanket edges on floor, food crumbs and filth on carpet, especially under the desk and along floor edges. the counterspaces had "soda can rings" which are all sticky. NOT to mention the dead, squished fly stuck to the bedstand next to the bed! then the bathroom... the toilet had urine and pubic hair on it, and when bending down to inspect, you get blasted with a strong urine odor! The refrigerator nor the microwave seem to have EVER been cleaned, as they both have a layer of grime and food stuck all over the inside and even the outside! THEN, when requesting our money back for the * nights we paid for, but are instead going to a Best West
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
~leesakio32: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~leesakio32: I'd give them a two out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
~leesakio32: For that I would say three out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
~leesakio32: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~leesakio32 taken from his Motel 6 customer service problem that occurred on October 31st, 2017.