Motel 6: Rep seemed genuinely interested, but little he...
A Motel 6 customer review by GetHuman user GetHuman-141362 from November 17th, 2017
Background on GetHuman-141362's case
GetHuman: GetHuman-141362 - can you tell our other Motel 6 customers when your case took place?
GetHuman-141362: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-141362 a list of common Motel 6 problems)
GetHuman-141362: "Make a booking" was why I was trying to call.
GetHuman-141362's review of Motel 6 customer service
GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-141362: Rep seemed genuinely interested, but little he could do except fuss at owner. She, in turn, having been "chewed on" by Guest Relations was quite "motivated" to go fix the problem.
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
GetHuman-141362: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-141362: I'd give them a two out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
GetHuman-141362: For that I would say three out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
GetHuman-141362: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-141362 taken from his Motel 6 customer service problem that occurred on November 10th, 2017.