Motel 6: Worst service
A Motel 6 customer review by GetHuman user GetHuman-rayleneb from December 6th, 2017
Background on GetHuman-rayleneb's case
GetHuman: GetHuman-rayleneb - can you tell our other Motel 6 customers when your case took place?
GetHuman-rayleneb: Yeah. It was afternoon, on December 4th.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rayleneb a list of common Motel 6 problems)
GetHuman-rayleneb: "Change a Booking" was why I was trying to call.
GetHuman-rayleneb's review of Motel 6 customer service
GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rayleneb: Worst service
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-rayleneb: I recently stayed with the Motel * in Springfield Oregon Ima frequent customer I had the worst service it's now two times in a row I stay about once a month because I live out of town from where I work I am also in the hospitality industry and this is by far the worst service not only worst service but terrifying service I feel Motel * jeopardized mine and my partner's safety we're very rude and inconsiderate about the one and only complaint we had but do not extend our stay for a half an hour a late check-out during a blizzard and they were very demanding very rude and I don't feel I need to be treated that way my partner wanted to go public with it or jeopardizing the safety of Our Lives making us leave but I figured I would call corporate and see if anybody there can handle the situation because it's not the first time I understand you are very short-staffed and have no manager but I do like I said come from the hospitality industry and you will not have staff to employ if they keep treating their guests the way they do I'd appreciate a phone call back *** *** ****
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
GetHuman-rayleneb: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rayleneb: I'd give them a five out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
GetHuman-rayleneb: For that I would say four out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
GetHuman-rayleneb: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rayleneb taken from his Motel 6 customer service problem that occurred on December 4th, 2017.