Motorola: HORRIBLE - I HAVE BEEN TRYING TO GET MY PHONE R...
A Motorola customer review by GetHuman user ~Evansville from November 21st, 2017
Background on ~Evansville's case
GetHuman: ~Evansville - can you tell our other Motorola customers when your case took place?
~Evansville: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Motorola, and if so, how?
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
(Shows ~Evansville a list of common Motorola problems)
~Evansville: "Refund a Charge" was why I was trying to call.
~Evansville's review of Motorola customer service
GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Evansville: HORRIBLE - I HAVE BEEN TRYING TO GET MY PHONE REPLACED FOR OVER * WEEK. UNDER WARRANTY - EACH CALL IS A **-** HOLD TIME AND THEN YOU START FROM SCRATCH EACH TIME WITH SOMEONE THAT BARELY SPEAKS ENGLISH. HORRIFIC EXPERIENCE. I HAVE PROBABLY RACKED UP * HOURS OF PHONE TIME IN ONE WEEK JUST TRYING TO SPEAK TO SOMEONE
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
~Evansville: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Evansville: I'd give them a one out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
~Evansville: For that I would say five out of five.
GetHuman: And finally- any advice for other Motorola customers?
~Evansville: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Evansville taken from his Motorola customer service problem that occurred on November 19th, 2017.