Motorola outsourced all tech support. Dreadful...
A Motorola customer review by GetHuman user ~Angry from November 24th, 2017
Background on ~Angry's case
GetHuman: ~Angry - can you tell our other Motorola customers when your case took place?
~Angry: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Motorola, and if so, how?
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry a list of common Motorola problems)
~Angry: "Track a Package" was why I was trying to call.
~Angry's review of Motorola customer service
GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry: Motorola outsourced all tech support. Dreadful communication, spelling, no help. Phone replaced, still doesn't work and still no human who speaks English as a first language. This is a complicated problem and ZERO help from them.
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
~Angry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry: I'd give them a five out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
~Angry: For that I would say five out of five.
GetHuman: And finally- any advice for other Motorola customers?
~Angry: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry taken from his Motorola customer service problem that occurred on November 17th, 2017.