Purchased a defective Motorola item. Contacted...
A Motorola customer review by GetHuman user ~nvjohnson from November 26th, 2017
Background on ~nvjohnson's case
GetHuman: ~nvjohnson - can you tell our other Motorola customers when your case took place?
~nvjohnson: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Motorola, and if so, how?
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
(Shows ~nvjohnson a list of common Motorola problems)
~nvjohnson: "Warranty claim" was why I was trying to call.
~nvjohnson's review of Motorola customer service
GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nvjohnson: Purchased a defective Motorola item. Contacted Motorola.com who agreed to replace the item. I later found out they no longer make the Motorola H*** Bluetooth and was going to replace it with a Boom Bluetooth. I advised I did not want that so they offered a refund once I sent in proof of purchase. Motorola sent out what I did not want and refuse to issue my refund. I say refuse because it should not take five phone calls and still getting no where. I request a supervisor and get the run around. Motorola is full of lies and I get the run around every-time I call. Beware when purchasing from them or their products!!! I will never purchase another Motorola product again.
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
~nvjohnson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nvjohnson: I'd give them a three out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
~nvjohnson: For that I would say two out of five.
GetHuman: And finally- any advice for other Motorola customers?
~nvjohnson: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nvjohnson taken from his Motorola customer service problem that occurred on November 19th, 2017.