Motorola: The difficulty was not in the promptness of res...
A Motorola customer review by GetHuman user ~Mom from November 25th, 2017
Background on ~Mom's case
GetHuman: ~Mom - can you tell our other Motorola customers when your case took place?
~Mom: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Motorola, and if so, how?
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
(Shows ~Mom a list of common Motorola problems)
~Mom: "Refund a Charge" was why I was trying to call.
~Mom's review of Motorola customer service
GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mom: The difficulty was not in the promptness of response or communication. The rep answered my question, "When will my new Moto G* receive the Android * update?" Answer: "We don't know, but you will." Really?" Then she asked me if she had answered my question and I told her yes but didn't like the answer. She said thank you and disconnected from the chat.
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
~Mom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mom: I'd give them a one out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
~Mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Motorola customers?
~Mom: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mom taken from his Motorola customer service problem that occurred on November 16th, 2017.