Motorola: horrible service. Hard to hear agent and hard t...
A Motorola customer review by GetHuman user ~grey waters from November 22nd, 2017
Background on ~grey waters's case
GetHuman: ~grey waters - can you tell our other Motorola customers when your case took place?
~grey waters: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Motorola, and if so, how?
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
(Shows ~grey waters a list of common Motorola problems)
~grey waters: "Complaint" was why I was trying to call.
~grey waters's review of Motorola customer service
GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grey waters: horrible service. Hard to hear agent and hard to understand. Asked to speak with supervisor and was put on hold ,then same person tried to tell me they were the supervisor. After demanding to speak to higher up that spoke clear English I finally spoke to real supervisor and am still waitng for my new phone to be shipped (*rd moto x in * months)Very bad service reps from over seas ,not in America.
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
~grey waters: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grey waters: I'd give them a two out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
~grey waters: For that I would say three out of five.
GetHuman: And finally- any advice for other Motorola customers?
~grey waters: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grey waters taken from his Motorola customer service problem that occurred on November 12th, 2017.