Myfamily.com: I already submitted my review, which was very p...
A Myfamily.com customer review by GetHuman user ~PatWright61 from November 10th, 2017
Background on ~PatWright61's case
GetHuman: ~PatWright61 - can you tell our other Myfamily.com customers when your case took place?
~PatWright61: Sure. It was afternoon, on October 31st.
GetHuman: Did you reach out to Myfamily.com, and if so, how?
GetHuman: And which of these common Myfamily.com customer issues best describes the reason you wanted to talk to them?
(Shows ~PatWright61 a list of common Myfamily.com problems)
~PatWright61: "Cancel service" was why I was trying to call.
~PatWright61's review of Myfamily.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Myfamily.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PatWright61: I already submitted my review, which was very positive, but I noticed something on the page that I wanted to correct. Where you have the number listed, under that, you have "Talk to a Human." This number takes you to Ancestry.Com, which is automated, but eventually you get a human, where you ask for the My Family department. Then you are in for a little more automated, before finally talking to another human. It was very quick through these steps today, though.
GetHuman: Let's quantify your experience contacting Myfamily.com. On a scale of 1 to 5, how easy is it go get help on a Myfamily.com problem?
~PatWright61: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PatWright61: I'd give them a three out of five on communication.
GetHuman: And what about Myfamily.com's ability to quickly and effectively address your problem?
~PatWright61: For that I would say five out of five.
GetHuman: And finally- any advice for other Myfamily.com customers?
~PatWright61: Call them early in the day or late. Don't forget any personal or account information you might need for Myfamily.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PatWright61 taken from his Myfamily.com customer service problem that occurred on October 31st, 2017.