Mylife.com: I called * times, trying to speak with a real p...
A Mylife.com customer review by GetHuman user GetHuman-364980 from November 21st, 2017
Background on GetHuman-364980's case
GetHuman: GetHuman-364980 - can you tell our other Mylife.com customers when your case took place?
GetHuman-364980: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Mylife.com, and if so, how?
GetHuman: And which of these common Mylife.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-364980 a list of common Mylife.com problems)
GetHuman-364980: "Refund a Charge" was why I was trying to call.
GetHuman-364980's review of Mylife.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mylife.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-364980: I called * times, trying to speak with a real person, pushed * as prompted to "speak with a receptionist but it would only take back to the same intro recording..I want my name taken off of mylife website, I was given a recorded email to request removal but the recording voice was a bit fast so I'm not sure of exact email address. Please send me that so I may remove my name or if whomever is reading this could remove it, please let me know. For wait time I put * minutes but did not get the response that is implied one would on the recording. Thank you. Carolyn Forsman
GetHuman: Let's quantify your experience contacting Mylife.com. On a scale of 1 to 5, how easy is it go get help on a Mylife.com problem?
GetHuman-364980: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-364980: I'd give them a five out of five on communication.
GetHuman: And what about Mylife.com's ability to quickly and effectively address your problem?
GetHuman-364980: For that I would say two out of five.
GetHuman: And finally- any advice for other Mylife.com customers?
GetHuman-364980: Call them early in the day or late. Don't forget any personal or account information you might need for Mylife.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-364980 taken from his Mylife.com customer service problem that occurred on November 13th, 2017.