NET 10: I informed support I was using McDs WI-FI and I...
A NET 10 customer review by GetHuman user ~steve from November 23rd, 2017
Background on ~steve's case
GetHuman: ~steve - can you tell our other NET 10 customers when your case took place?
~steve: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~steve a list of common NET 10 problems)
~steve: "Overcharge on Account" was why I was trying to call.
~steve's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steve: I informed support I was using McDs WI-FI and I could get disconnected at anytime? His response "how may I assist you" I was online with support close to an hour. The issue I was having was not very complicated. I could not understand why it was taking so long? I'm talking like **-** minutes without a word from them. I thought I lost my connection until I typed and asked if he was there.Minutes later he tells me his tool is having problems loading my account? Betcha I spent **-** minutes without a word from support. What gripes me is he asked me something and I wasn't able to reply right away and he types "IF I DO NOT GET A RESPONCE FROM YOU IN * MINUTE OUR CHAT SESSION WILL CLOSE' That's what pisses me off. I wait on him yet if I get out of my chair I get threatn. FKN BS Net**
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~steve: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steve: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~steve: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~steve: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steve taken from his NET 10 customer service problem that occurred on November 14th, 2017.