NET 10: I waited on tech support for hour and half afte...
A NET 10 customer review by GetHuman user ~xoxsuzyq from November 17th, 2017
Background on ~xoxsuzyq's case
GetHuman: ~xoxsuzyq - can you tell our other NET 10 customers when your case took place?
~xoxsuzyq: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~xoxsuzyq a list of common NET 10 problems)
~xoxsuzyq: "Transfer Service" was why I was trying to call.
~xoxsuzyq's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~xoxsuzyq: I waited on tech support for hour and half after calling back many times cause I did not get any help from customer service people. Then supervisor didn't know what to do so they sent me to the manager and even she didn't know what to do. I figured it out myself after they couldn't. REALLY stunk that I was put on hold for help after all that time. Ridiculous if you ask me. NEVER again , changing carriers next month after minutes run out. DONE very upsetting. NOT CUSTOMER FRIENDLY
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~xoxsuzyq: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~xoxsuzyq: I'd give them a four out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~xoxsuzyq: For that I would say three out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~xoxsuzyq: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~xoxsuzyq taken from his NET 10 customer service problem that occurred on November 9th, 2017.