NET 10: Never got answered!! I had to call several diff...
A NET 10 customer review by GetHuman user ~wtfisthis from November 15th, 2017
Background on ~wtfisthis's case
GetHuman: ~wtfisthis - can you tell our other NET 10 customers when your case took place?
~wtfisthis: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~wtfisthis a list of common NET 10 problems)
~wtfisthis: "Cancel Service" was why I was trying to call.
~wtfisthis's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wtfisthis: Never got answered!! I had to call several different customer support numbers before getting answered-- which never happened!! Robot response hung up on me * or * times first. Can't believe this. I know Net** is cheaper than most contracts, but that doesn't make us rats that deserve last response just because we choose to save money. IF it weren't for the cheaper price and no contract agreement then I would never use Net**. If their customer service is this bad at responding then it must mean their service is so bad everyone is calling in on it?? How sad. What is the world coming to...?
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~wtfisthis: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wtfisthis: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~wtfisthis: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~wtfisthis: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wtfisthis taken from his NET 10 customer service problem that occurred on November 6th, 2017.