NET 10: On April **,I received a new phone from Net...
A NET 10 customer review by GetHuman user ~tattoostats from November 10th, 2017
Background on ~tattoostats's case
GetHuman: ~tattoostats - can you tell our other NET 10 customers when your case took place?
~tattoostats: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~tattoostats a list of common NET 10 problems)
~tattoostats: "Setup Service" was why I was trying to call.
~tattoostats's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tattoostats: On April **,I received a new phone from Net **. Later that night I called them to have my phone activated and my minutes (that I had just purchased two weeks prior and could not use due to a defective phone)transferred to my new phone. The package that my phone was in stated "*** bonus minutes included upon activation. I got those minutes with no problem, the problem starts when i want to get prior minutes transferred and was told I could not, so I ask "what, I get screwed over on minutes that I purchased?" The manager gave me a choice, keep the *** on the phone and give up the *** that I bought or take the *** and give up the *** that came on the phone. What in the **** kind of choice is that? He tells me there is no promo minutes and I got a leftover package that was in the warehouse. I don't give a ****, I want whats advertised and the minutes that I bought, is that to much to ask? Our conversation changed when I told him he should be in the business of customer service and not just
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~tattoostats: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tattoostats: I'd give them a four out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~tattoostats: For that I would say three out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~tattoostats: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tattoostats taken from his NET 10 customer service problem that occurred on November 6th, 2017.