NFL Shop: Karie was very helpful, answered my questions q...
A NFL Shop customer review by GetHuman user ~Patriots from November 25th, 2017
Background on ~Patriots's case
GetHuman: ~Patriots - can you tell our other NFL Shop customers when your case took place?
~Patriots: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to NFL Shop, and if so, how?
GetHuman: And which of these common NFL Shop customer issues best describes the reason you wanted to talk to them?
(Shows ~Patriots a list of common NFL Shop problems)
~Patriots: "Overcharge/Strange charge" was why I was trying to call.
~Patriots's review of NFL Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's NFL Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patriots: Karie was very helpful, answered my questions quickly and assured me my packages wereon the way, even though I never received an email on orders status. Definitely use this number to check on order status. Very friendly.
GetHuman: Let's quantify your experience contacting NFL Shop. On a scale of 1 to 5, how easy is it go get help on a NFL Shop problem?
~Patriots: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patriots: I'd give them a five out of five on communication.
GetHuman: And what about NFL Shop's ability to quickly and effectively address your problem?
~Patriots: For that I would say two out of five.
GetHuman: And finally- any advice for other NFL Shop customers?
~Patriots: Call them early in the day or late. Don't forget any personal or account information you might need for NFL Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patriots taken from his NFL Shop customer service problem that occurred on November 15th, 2017.