NFL Shop: We will NEVER order from here again. Our order...
A NFL Shop customer review by GetHuman user GetHuman-403256 from November 25th, 2017
Background on GetHuman-403256's case
GetHuman: GetHuman-403256 - can you tell our other NFL Shop customers when your case took place?
GetHuman-403256: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to NFL Shop, and if so, how?
GetHuman: And which of these common NFL Shop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-403256 a list of common NFL Shop problems)
GetHuman-403256: "Warranty claim" was why I was trying to call.
GetHuman-403256's review of NFL Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's NFL Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-403256: We will NEVER order from here again. Our order sat for ** days TIL they shipped it. Was supposed to be a Christmas present won't get there til Jan.
GetHuman: Let's quantify your experience contacting NFL Shop. On a scale of 1 to 5, how easy is it go get help on a NFL Shop problem?
GetHuman-403256: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-403256: I'd give them a one out of five on communication.
GetHuman: And what about NFL Shop's ability to quickly and effectively address your problem?
GetHuman-403256: For that I would say four out of five.
GetHuman: And finally- any advice for other NFL Shop customers?
GetHuman-403256: Call them early in the day or late. Don't forget any personal or account information you might need for NFL Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-403256 taken from his NFL Shop customer service problem that occurred on November 20th, 2017.