NJ Unemployment: Its been over * hours when They said the wait t...
A NJ Unemployment customer review by GetHuman user ~NeededHelp from November 11th, 2017
Background on ~NeededHelp's case
GetHuman: ~NeededHelp - can you tell our other NJ Unemployment customers when your case took place?
~NeededHelp: Yes I can. It was late at night, on November 4th.
GetHuman: Did you reach out to NJ Unemployment, and if so, how?
GetHuman: And which of these common NJ Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~NeededHelp a list of common NJ Unemployment problems)
~NeededHelp: "File application" was why I was trying to call.
~NeededHelp's review of NJ Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's NJ Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NeededHelp: Its been over * hours when They said the wait time was * hour and ** minutes. I still have not received a call back yet. Called again and the wait is now * hour and ** minutes to * hours and ** minutes after calling the first time and I still haven't received a call back.
GetHuman: Let's quantify your experience contacting NJ Unemployment. On a scale of 1 to 5, how easy is it go get help on a NJ Unemployment problem?
~NeededHelp: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NeededHelp: I'd give them a one out of five on communication.
GetHuman: And what about NJ Unemployment's ability to quickly and effectively address your problem?
~NeededHelp: For that I would say two out of five.
GetHuman: And finally- any advice for other NJ Unemployment customers?
~NeededHelp: Call them early in the day or late. Don't forget any personal or account information you might need for NJ Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NeededHelp taken from his NJ Unemployment customer service problem that occurred on November 4th, 2017.