NV Energy Southern NV: I had an issue with NV Energy about a payment I...
A NV Energy Southern NV customer review by GetHuman user ~Rob from November 2nd, 2017
Background on ~Rob's case
GetHuman: ~Rob - can you tell our other NV Energy Southern NV customers when your case took place?
~Rob: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to NV Energy Southern NV, and if so, how?
GetHuman: And which of these common NV Energy Southern NV customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob a list of common NV Energy Southern NV problems)
~Rob: "Lower my bill" was why I was trying to call.
~Rob's review of NV Energy Southern NV customer service
GetHuman: So how would you sum up your experience for GetHuman's NV Energy Southern NV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob: I had an issue with NV Energy about a payment I made and they used the excuss my bank didnt process the payment and that I entered incorrect payment information. I am now made to pay my payments at the Shop and Stop locatins only and I was charged a $**.** fee. I wish I can go to another power company unfortunitly they are the only one and they have no problem telling you tuff luck we cant do anything to help you. The customer service supervisors are down right unprofessional and disgusting to deal with. I wonder how thay even got promoted. NV Energy please invest some customer service training for your staff or promote some that are more helpful and happy to come to work everyday.
GetHuman: Let's quantify your experience contacting NV Energy Southern NV. On a scale of 1 to 5, how easy is it go get help on a NV Energy Southern NV problem?
~Rob: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob: I'd give them a three out of five on communication.
GetHuman: And what about NV Energy Southern NV's ability to quickly and effectively address your problem?
~Rob: For that I would say two out of five.
GetHuman: And finally- any advice for other NV Energy Southern NV customers?
~Rob: Call them early in the day or late. Don't forget any personal or account information you might need for NV Energy Southern NV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob taken from his NV Energy Southern NV customer service problem that occurred on October 31st, 2017.