NV Energy Southern NV: Today I used their call-back feature, but inste...

A NV Energy Southern NV customer review by GetHuman user ~Dumbass Sinan Ozyol from November 6th, 2017

Background on ~Dumbass Sinan Ozyol's case

GetHuman: ~Dumbass Sinan Ozyol - can you tell our other NV Energy Southern NV customers when your case took place?
~Dumbass Sinan Ozyol: Sure. It was morning, on October 29th.
GetHuman: Did you reach out to NV Energy Southern NV, and if so, how?
~Dumbass Sinan Ozyol: I used the 702-402-5555 number I found for on the GetHuman NV Energy Southern NV customer phone number page I was on: NV Energy Southern NV Customer Service Phone Number
GetHuman: And which of these common NV Energy Southern NV customer issues best describes the reason you wanted to talk to them?
(Shows ~Dumbass Sinan Ozyol a list of common NV Energy Southern NV problems)
~Dumbass Sinan Ozyol: "Cancel service" was why I was trying to call.

~Dumbass Sinan Ozyol's review of NV Energy Southern NV customer service

GetHuman: So how would you sum up your experience for GetHuman's NV Energy Southern NV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dumbass Sinan Ozyol: Today I used their call-back feature, but instead of calling me back in * minutes, it took them **. Then I was placed on hold for another *. I asked for a breakdown of my $**,*** security deposit (for commercial property), and was given only a vague explanation. She would NOT give me details of what made up the deposit because it would "take too long", nor any kind of statement. Thanks for nothing!
GetHuman: Let's quantify your experience contacting NV Energy Southern NV. On a scale of 1 to 5, how easy is it go get help on a NV Energy Southern NV problem?
~Dumbass Sinan Ozyol: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dumbass Sinan Ozyol: I'd give them a one out of five on communication.
GetHuman: And what about NV Energy Southern NV's ability to quickly and effectively address your problem?
~Dumbass Sinan Ozyol: For that I would say two out of five.
GetHuman: And finally- any advice for other NV Energy Southern NV customers?
~Dumbass Sinan Ozyol: Call them early in the day or late. Don't forget any personal or account information you might need for NV Energy Southern NV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dumbass Sinan Ozyol taken from his NV Energy Southern NV customer service problem that occurred on October 29th, 2017.

NV Energy Southern NV

1.00 of 5 stars | 9 reviews

~Dumbass Sinan Ozyol's NV Energy Southern NV Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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