National Car Rental: I will never rent from National again. They ar...
A National Car Rental customer review by GetHuman user ~Bob from November 24th, 2017
Background on ~Bob's case
GetHuman: ~Bob - can you tell our other National Car Rental customers when your case took place?
~Bob: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to National Car Rental, and if so, how?
GetHuman: And which of these common National Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common National Car Rental problems)
~Bob: "Missing item" was why I was trying to call.
~Bob's review of National Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's National Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob: I will never rent from National again. They are a complete rip-off especially in Puerto Vallerta, Mexico. **I attempting to correct my issues I have been transferred from one Customer Service person to another and finally when I arranged a conference call with American Express, I was told by "Tom" a customer service rep. that he was going on a break and would not be available for ** minutes and the call back number he gave me was not his direct line by the customer service line and no one knew who Tom was. Bad people, worse company, Never again.
GetHuman: Let's quantify your experience contacting National Car Rental. On a scale of 1 to 5, how easy is it go get help on a National Car Rental problem?
~Bob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob: I'd give them a four out of five on communication.
GetHuman: And what about National Car Rental's ability to quickly and effectively address your problem?
~Bob: For that I would say three out of five.
GetHuman: And finally- any advice for other National Car Rental customers?
~Bob: Call them early in the day or late. Don't forget any personal or account information you might need for National Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his National Car Rental customer service problem that occurred on November 19th, 2017.