National Car Rental: Repeated transfers, wasted time, disconnects an...
A National Car Rental customer review by GetHuman user GetHuman-405126 from November 27th, 2017
Background on GetHuman-405126's case
GetHuman: GetHuman-405126 - can you tell our other National Car Rental customers when your case took place?
GetHuman-405126: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to National Car Rental, and if so, how?
GetHuman: And which of these common National Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405126 a list of common National Car Rental problems)
GetHuman-405126: "Complaint" was why I was trying to call.
GetHuman-405126's review of National Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's National Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405126: Repeated transfers, wasted time, disconnects and scripted robots - no live humans who can or will help. This is my *nd over-billing and follow-up "tough luck" NON-SERVICE from National. Don't rent from them!
GetHuman: Let's quantify your experience contacting National Car Rental. On a scale of 1 to 5, how easy is it go get help on a National Car Rental problem?
GetHuman-405126: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405126: I'd give them a four out of five on communication.
GetHuman: And what about National Car Rental's ability to quickly and effectively address your problem?
GetHuman-405126: For that I would say five out of five.
GetHuman: And finally- any advice for other National Car Rental customers?
GetHuman-405126: Call them early in the day or late. Don't forget any personal or account information you might need for National Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405126 taken from his National Car Rental customer service problem that occurred on November 17th, 2017.