National Car Rental: I prepaid through rental cars.com and then misl...
A National Car Rental customer review by GetHuman user GetHuman-370861 from November 23rd, 2017
Background on GetHuman-370861's case
GetHuman: GetHuman-370861 - can you tell our other National Car Rental customers when your case took place?
GetHuman-370861: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to National Car Rental, and if so, how?
GetHuman: And which of these common National Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370861 a list of common National Car Rental problems)
GetHuman-370861: "Cancel booking" was why I was trying to call.
GetHuman-370861's review of National Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's National Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370861: I prepaid through rental cars.com and then mislead to pay double! I understood I would pay more for the GPS, insurance was to be just redirected to them....they know what they are doing, on both sides.
GetHuman: Let's quantify your experience contacting National Car Rental. On a scale of 1 to 5, how easy is it go get help on a National Car Rental problem?
GetHuman-370861: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370861: I'd give them a one out of five on communication.
GetHuman: And what about National Car Rental's ability to quickly and effectively address your problem?
GetHuman-370861: For that I would say four out of five.
GetHuman: And finally- any advice for other National Car Rental customers?
GetHuman-370861: Call them early in the day or late. Don't forget any personal or account information you might need for National Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370861 taken from his National Car Rental customer service problem that occurred on November 20th, 2017.