National Grid: TIP: when being transferred to yet another Nati...
A National Grid customer review by GetHuman user ~CayBay from November 27th, 2017
Background on ~CayBay's case
GetHuman: ~CayBay - can you tell our other National Grid customers when your case took place?
~CayBay: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to National Grid, and if so, how?
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~CayBay a list of common National Grid problems)
~CayBay: "Setup Payment Arrangement" was why I was trying to call.
~CayBay's review of National Grid customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CayBay: TIP: when being transferred to yet another National Grid dept by an agent, request the name and direct phone number of that new dept first, in case you're disconnected... I asked the same question of * different customer service agents and was transferred to the wrong dept * times until I was finally transferred to the correct dept... the MARKETING dept is in charge of new accounts never serviced by National Grid... who knew?? apparently only one out of seven customer service reps, that's who!
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~CayBay: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CayBay: I'd give them a two out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~CayBay: For that I would say three out of five.
GetHuman: And finally- any advice for other National Grid customers?
~CayBay: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CayBay taken from his National Grid customer service problem that occurred on November 21st, 2017.