National Grid: Employees are very rude, I understand they don...

A National Grid customer review by GetHuman user ~Unhappy Camper from November 24th, 2017

Background on ~Unhappy Camper's case

GetHuman: ~Unhappy Camper - can you tell our other National Grid customers when your case took place?
~Unhappy Camper: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to National Grid, and if so, how?
~Unhappy Camper: I used the 800-642-4272 number I found for on the GetHuman National Grid customer phone number page I was on: National Grid Customer Service Phone Number
GetHuman: And which of these common National Grid customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Camper a list of common National Grid problems)
~Unhappy Camper: "Cancel Service" was why I was trying to call.

~Unhappy Camper's review of National Grid customer service

GetHuman: So how would you sum up your experience for GetHuman's National Grid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Camper: Employees are very rude, I understand they don't need more than a high school diploma but they should really not be so rude
GetHuman: Let's quantify your experience contacting National Grid. On a scale of 1 to 5, how easy is it go get help on a National Grid problem?
~Unhappy Camper: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Camper: I'd give them a one out of five on communication.
GetHuman: And what about National Grid's ability to quickly and effectively address your problem?
~Unhappy Camper: For that I would say two out of five.
GetHuman: And finally- any advice for other National Grid customers?
~Unhappy Camper: Call them early in the day or late. Don't forget any personal or account information you might need for National Grid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Camper taken from his National Grid customer service problem that occurred on November 17th, 2017.

National Grid

2.60 of 5 stars | 149 reviews

~Unhappy Camper's National Grid Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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