Navigon: *** is actually **** (* days)! Only number I co...
A Navigon customer review by GetHuman user ~Virgil from November 4th, 2017
Background on ~Virgil's case
GetHuman: ~Virgil - can you tell our other Navigon customers when your case took place?
~Virgil: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to Navigon, and if so, how?
GetHuman: And which of these common Navigon customer issues best describes the reason you wanted to talk to them?
(Shows ~Virgil a list of common Navigon problems)
~Virgil: "Warranty claim" was why I was trying to call.
~Virgil's review of Navigon customer service
GetHuman: So how would you sum up your experience for GetHuman's Navigon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Virgil: *** is actually **** (* days)! Only number I could get was corporate office. No help there. * E-mail requests for 'SPECIFIC' instructions from tech group to expand GPS system memory was useless. I agree, buy another GPS where they CARE. How about a "* out of *"!!
GetHuman: Let's quantify your experience contacting Navigon. On a scale of 1 to 5, how easy is it go get help on a Navigon problem?
~Virgil: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Virgil: I'd give them a one out of five on communication.
GetHuman: And what about Navigon's ability to quickly and effectively address your problem?
~Virgil: For that I would say two out of five.
GetHuman: And finally- any advice for other Navigon customers?
~Virgil: Call them early in the day or late. Don't forget any personal or account information you might need for Navigon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Virgil taken from his Navigon customer service problem that occurred on October 26th, 2017.
Navigon
1.00 of 5 stars | 4 reviews
~Virgil's Navigon Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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