Navigon: NO ONE EVER ANSWERS ITS JUST DEAD AIR AND TINE...
A Navigon customer review by GetHuman user ~Adam from November 26th, 2017
Background on ~Adam's case
GetHuman: ~Adam - can you tell our other Navigon customers when your case took place?
~Adam: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Navigon, and if so, how?
GetHuman: And which of these common Navigon customer issues best describes the reason you wanted to talk to them?
(Shows ~Adam a list of common Navigon problems)
~Adam: "Complaint" was why I was trying to call.
~Adam's review of Navigon customer service
GetHuman: So how would you sum up your experience for GetHuman's Navigon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adam: NO ONE EVER ANSWERS ITS JUST DEAD AIR AND TINE WASTED FOR NOTHING. NO HUMAN* only dead silence forever.
GetHuman: Let's quantify your experience contacting Navigon. On a scale of 1 to 5, how easy is it go get help on a Navigon problem?
~Adam: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adam: I'd give them a one out of five on communication.
GetHuman: And what about Navigon's ability to quickly and effectively address your problem?
~Adam: For that I would say four out of five.
GetHuman: And finally- any advice for other Navigon customers?
~Adam: Call them early in the day or late. Don't forget any personal or account information you might need for Navigon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adam taken from his Navigon customer service problem that occurred on November 19th, 2017.
Navigon
1.00 of 5 stars | 4 reviews
~Adam's Navigon Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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