Neiman Marcus: Put on hold several times. Contacted the store...
A Neiman Marcus customer review by GetHuman user ~Arizona2014 from November 20th, 2017
Background on ~Arizona2014's case
GetHuman: ~Arizona2014 - can you tell our other Neiman Marcus customers when your case took place?
~Arizona2014: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Neiman Marcus, and if so, how?
GetHuman: And which of these common Neiman Marcus customer issues best describes the reason you wanted to talk to them?
(Shows ~Arizona2014 a list of common Neiman Marcus problems)
~Arizona2014: "Warranty claim" was why I was trying to call.
~Arizona2014's review of Neiman Marcus customer service
GetHuman: So how would you sum up your experience for GetHuman's Neiman Marcus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arizona2014: Put on hold several times. Contacted the store several times and still my defective items can't be returned back to them because they can't coordinate pick ups with FedEx according to what they told me. I will never buy another item from them
GetHuman: Let's quantify your experience contacting Neiman Marcus. On a scale of 1 to 5, how easy is it go get help on a Neiman Marcus problem?
~Arizona2014: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arizona2014: I'd give them a three out of five on communication.
GetHuman: And what about Neiman Marcus's ability to quickly and effectively address your problem?
~Arizona2014: For that I would say two out of five.
GetHuman: And finally- any advice for other Neiman Marcus customers?
~Arizona2014: Call them early in the day or late. Don't forget any personal or account information you might need for Neiman Marcus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arizona2014 taken from his Neiman Marcus customer service problem that occurred on November 16th, 2017.