Nespresso: Oh I understood everything the agent was saying...
A Nespresso customer review by GetHuman user ~Zve from November 9th, 2017
Background on ~Zve's case
GetHuman: ~Zve - can you tell our other Nespresso customers when your case took place?
~Zve: Yup. It was morning, on October 31st.
GetHuman: Did you reach out to Nespresso, and if so, how?
GetHuman: And which of these common Nespresso customer issues best describes the reason you wanted to talk to them?
(Shows ~Zve a list of common Nespresso problems)
~Zve: "Safety concern" was why I was trying to call.
~Zve's review of Nespresso customer service
GetHuman: So how would you sum up your experience for GetHuman's Nespresso customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zve: Oh I understood everything the agent was saying, it just that she did not provide me with the proper information or did not know the answer so was inventing some answer just to let me go and kept repeating the same non-sense.
GetHuman: Let's quantify your experience contacting Nespresso. On a scale of 1 to 5, how easy is it go get help on a Nespresso problem?
~Zve: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zve: I'd give them a four out of five on communication.
GetHuman: And what about Nespresso's ability to quickly and effectively address your problem?
~Zve: For that I would say five out of five.
GetHuman: And finally- any advice for other Nespresso customers?
~Zve: Call them early in the day or late. Don't forget any personal or account information you might need for Nespresso to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zve taken from his Nespresso customer service problem that occurred on October 31st, 2017.